How much does international shipping cost?
We offer free express shipping for all orders.
How do I track my international order?
You can track your order by clicking the link in your order confirmation email.
When will I receive my order?
Shipping times can vary, but most orders are shipped within 2 working days of purchase, pending availability and credit verification. Once your order ships, we estimate you will receive your order about 7 working days of the ship date.
OUR RETURN POLICY
Our hope is that you are completely satisfied with your purchase. However, at the moment, we only accept defective or faulty items.
To be eligible for a refund:
All items must have their product tags intact, be in their original condition and returned inside their packaging.
All returns must be authorized by Paca Foundation. We will only accept returns that are returned using the prepaid shipping label that we send to you at the time you request a return.
All items must be returned to us from the same country to which they were delivered.
Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 14 days from date of delivery.
All items returned will be refunded to your original payment method. We are presently unable to offer exchanges. If you wish to purchase another replacement item, you may do this directly on our website.
Once we receive your return, please allow 8 – 15 business days for our warehouse to process your return and then 5 – 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.
To return your item:
To begin the returns process, please contact firstname.lastname@example.org.
There is a fee for international returns that will be deducted from your refund when the return is processed. This fee is approximately 30 EUR (€) charged in the currency the order was purchased in and will be deducted from your refund amount. Any duties and taxes paid separately at checkout are nonrefundable.
Once you have requested your return, you will receive a prepaid shipping label which you can use to return the items using their original shipping box and packaging (this is to ensure the pieces stay protected on their way back to us). Please include a copy of your original dispatch note inside the box (your order will arrive with two copies, so in the event of a return you can keep one for your records). Please ensure your personal details (name, cell and email) are filled out on the dispatch note.
DUTIES & TAXES
Are taxes and duties included in my order total?
The way duties, taxes and other customs fees are treated is dependent on what country you are shipping to. This means you will not have to pay these fees separately when checking out or when your order arrives.
How are duties and taxes calculated?
Duties and taxes are calculated based on the items ordered, where they were made, your shipping destination and the value of your purchase.
These charges are determined by your local customs authority and includes:
The Sales Tax applied by your country and
Duties charged for processing by your country.
Are duties and taxes refundable on return orders?
Any duties and taxes collected separately at checkout and/or paid to your local customs authority at the time of your delivery are non-refundable. This is because Paca Foundation are unable to recover these fees from your customs authority.